Refunds & Returns

At Calmzy, customer satisfaction is our top priority.

Returns

You may request a return within 30 days of receiving your order. To be eligible:

  • The item must be unused
  • The item must be in its original packaging
  • Proof of purchase is required

Non-Returnable Items

Certain items may not be eligible for return due to hygiene reasons, especially pet-related products that have been used.

Refund Process

Once your return is received and inspected:

  • We will notify you of approval or rejection
  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued to your original payment method

Exchanges

We replace items only if they are defective or damaged. If you need an exchange, contact us for assistance.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank

If the issue persists, reach out to us and we will help resolve it.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.